August 14, 2026 · 7 min read
Form and Booking Collection with WhatsApp Flows
**WhatsApp Flows** is a Meta feature that lets users fill out rich interactive forms, select dates/times, browse variations, and book appointments without ever leaving the WhatsApp app.
How WhatsApp Flows Works
When a user taps a button in chat, a native form interface opens inside WhatsApp. Users select options step-by-step, and submitted data is transmitted instantly via JSON webhooks to your backend.
Use Cases Across Industries
Ideal for healthcare appointments, hotel bookings, event registrations, and customer feedback surveys.
Explore sector applications in our clinic appointment bot guide.
For official technical specifications, see the WhatsApp Flows Developer Guide.
Build WhatsApp Flows with BozLat AI
Design custom Flows easily inside BozLat AI. Visit our pricing page to choose your plan.
Frequently Asked Questions
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