August 17, 2026 · 6 min read
Designing Chatbot-to-Human Agent Handover
A successful AI setup uses **Human-in-the-loop** design to resolve routine queries via bot while seamlessly escalating complex edge cases to human support reps.
When to Trigger Agent Handover
Triggers include explicit customer requests, negative sentiment detection, and high-value qualified sales leads.
Read our comparison on AI assistant vs human secretary.
Smart Agent Handover with BozLat AI
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